Privacy Policy

Heart & Resin

Heart & Resin is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

• Name

• Email address

• Billing and shipping address

• Payment details (processed securely via third-party payment providers)

• Personalisation details you provide (such as names, dates, wording, or milestone selections)

• Any information you submit through contact forms or email

2. How We Use Your Information

We use your information to:

• Process and fulfil your order

• Create your personalised keepsake

• Communicate with you about your order

• Respond to enquiries or messages

• Comply with legal or accounting requirements

We only collect information that is necessary to provide our services to you.

3. Payment Processing

Payments made through our website are processed securely by trusted third-party payment providers. Heart & Resin does not store or have access to your full payment details.

4. Sharing Your Information

We do not sell or share your personal data with third parties, except where necessary to fulfil your order, such as:

• Payment processors

• Delivery and courier services

These providers only receive the information required to perform their services.

5. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.

Cookies may be used to:

• Remember your preferences

• Enable essential site functionality

• Analyse site traffic

You can manage or disable cookies through your browser settings.

6. Data Retention

We keep your personal information only for as long as necessary to:

• Complete your order

• Meet legal, tax, or accounting obligations

When your information is no longer required, it is securely deleted.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Object to or restrict processing of your data

To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: hello@heartandresin.com
(replace if using a different contact email)

9. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.