Returns & Refunds Policy

Heart & Resin

At Heart & Resin, each keepsake is handmade and often personalised just for you. Please read the following information carefully before placing your order.

Made-to-Order & Personalised Items

Most Heart & Resin products are made to order and may include personalised elements such as names, dates, wording, milestone selections, or inclusions.

Because of this, personalised and made-to-order items are non-returnable and non-refundable, unless they arrive faulty or damaged.

This does not affect your statutory rights.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A clear description of the issue

• Photographs showing the damage or fault

If a fault is confirmed, we will offer a repair, replacement, or refund, depending on the circumstances.

Errors in Personalisation

Please check all personalisation details carefully before placing your order.

Heart & Resin cannot be held responsible for:

• Spelling errors

• Incorrect dates

• Incorrect milestone selections

that are provided by the customer at checkout.

Cancellations

Orders may be cancelled or amended within 24 hours of placing the order.

Once production has begun, cancellations or changes are no longer possible.

Non-Personalised Items

If an item is not personalised, you may be eligible to return it within 14 days of delivery, provided it is unused and in its original condition.

Return postage costs are the responsibility of the customer unless the item is faulty.

Refund Processing

Approved refunds will be processed to the original payment method.

Please allow several working days for refunds to appear, depending on your payment provider.

Contact

If you have any questions about returns or refunds, please contact us at:

Email: hello@heartandresin.com
(replace if needed)

Updates to This Policy

Heart & Resin reserves the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page.